“The biggest enemy of quality in our business is time”, says Paul Neuman and slowly leans back into his black armchair. He looks like someone who has fought this enemy on the battlefield. “We know every elevator in the buildings of our clients and we know how long it takes in each to go up”, he nods and lets the words sink in. It has taken him 32 years of experience to build one of the biggest catering companies in New York City. The secret? Eternal curiosity. The eternal desire to improve. Every tiny bit of operation is optimized and planned well in advance. Practice makes perfect? Paul Neuman would disagree. “Perfect practice makes perfect. And first, you have to learn to practice in the right way”.